Refund & Cancellation Policy
We want you to be sure before you pay — which is why building and previewing your invitation is free. Because the product is delivered instantly and digitally, please read this policy carefully.
All sales are final. The one-time fee to generate an invitation link is non-refundable, and orders cannot be cancelled once the link has been generated, except in the limited cases below.
Why there are no standard refunds
Your invitation is a digital product that is created and delivered to you the moment your payment succeeds. You can build and preview the full invitation for free before paying, so you know exactly what you’re getting. For this reason we do not offer refunds for:
- a change of mind after the link is generated;
- details you entered incorrectly (names, dates, venue, etc.) — please check your preview carefully before paying;
- choosing not to share or use the link after generating it;
- an event being postponed or cancelled.
When we will help — technical failures
We stand behind the product working. You are entitled to a fix or a refund of the affected charge if:
- you were charged but no invitation link was generated due to a technical failure on our side; or
- you were charged more than once for the same invitation (a duplicate charge).
In these cases, contact us within 7 days of the payment at hello@heyloo.in with your payment reference. We’ll first try to deliver your link; if we can’t, we’ll refund the affected payment in full.
How approved refunds are processed
Approved refunds are made to your original payment method through Razorpay. Once approved, refunds are typically processed within 5–7 business days, though the exact time to appear in your account depends on your bank or card provider.
How to reach us
For any billing or refund question, email hello@heyloo.in with the email or phone number used at checkout and your payment reference, or use our Contact page. We aim to respond within [1–2 business days].